At HarshayMart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free return and refund process. Please review our policy below for details.
1. Return Policy
- Eligibility: You may return products within 7 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Process:
- Contact our customer support team at support@harshaymart.com to initiate a return.
- Once your return request is approved, you will receive instructions on how to return the product.
- Pack the product securely and ship it back to us at the provided return address.
2. Refund Policy
- Refund Eligibility: Refunds will be issued only after we have received and inspected the returned product.
- Refund Method:
- Online Payments: If you paid using an online payment method (credit/debit card, UPI, etc.), the refund will be credited back to the original payment method within 7 business days after we receive the returned product.
- Cash on Delivery (COD): If you paid via COD, the refund will be processed to your bank account within 4 business days after we receive the returned product. Please ensure you provide accurate bank account details for the refund.
3. Exceptions
- The following items are not eligible for return or refund unless they are defective or damaged:
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary products.
- Products with hygiene seals that have been broken.
- Customized or personalized items.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@harshaymart.com. We will arrange for a replacement or refund at no additional cost to you.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.
- If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
6. Contact Us
For any questions or concerns regarding returns or refunds, please contact our customer support team:
- Email: support@harshaymart.com
- Phone: 033704014050 > Whatsapp.
- Hours: 10am-5pm Monday-Saturday.
Thank you for shopping at HarshayMart. We appreciate your trust in us and are committed to providing you with the best shopping experience!
Last Updated: 19/02/2025