Return and Refund Policy for HarshayMart.com

HarshayMart Return & Refund Policy

1. Return & Replacement Eligibility

• Eligible Conditions: Returns and replacements can only be processed if the product was damaged during delivery or is faulty/defective upon arrival.
• Timeframe: You must contact us within 7 days of receiving your order.
• Condition: The product must be unused, in its original packaging, with all accessories/manuals included, and in the same condition as when you received it.
• Part Replacement: If an issue can be resolved by replacing a specific component, we will send or replace that individual part rather than exchanging the entire product.

2. Color Selection & Exchanges

• Color Specified by Customer: If you specified your preferred color at checkout/on the product page and received the wrong color, we will gladly replace the product for you at no additional cost.
• Color Not Specified by Customer: If you did not specify your color preference at the time of purchase and are unsatisfied with the color received, we cannot offer a free replacement. You may still exchange the product, provided that the customer covers the delivery charges for both sides (return shipping and reshipment).

3. Return Process

1. Contact our customer support team at support@harshaymart.com or via WhatsApp at 033704014050 to initiate a return or replacement request. Please provide photos or videos of the defect/damage.
2. Once your request is reviewed and approved, you will receive instructions on how to return the item or part.
3. Pack the product securely and ship it to the provided return address.

4. Refund Policy

• Refund Eligibility: Refunds are issued only after the returned product has been received and inspected at our facility.
• Refund Methods:

   

  • Online Payments: If you paid via card, UPI, or other online methods, the refund will be credited back to your original payment method within 7 business days of receiving the returned item.
  • Cash on Delivery (COD): If you paid via COD, the refund will be transferred directly to your bank account within 4 business days after inspection. Please ensure you provide accurate bank account details.

5. Non-Returnable Exceptions

• Perishable goods (e.g., food, flowers)
• Intimate or sanitary products
• Items with broken hygiene seals
• Customized or personalized items

6. Shipping & Delivery Charges

• Defects / Store Errors: If the return or exchange is due to a faulty item, transit damage, or an error on our part (e.g., sending the wrong color despite your explicit specification), HarshayMart will cover all replacement and return shipping costs.
• Customer-Initiated Exchanges: For cases where the color was not specified at order placement or where the customer elects to exchange an item, return shipping and reshipment fees (both sides) are the responsibility of the customer.

7. Contact Us

• Email: support@harshaymart.com
• Phone / WhatsApp: 033704014050
• Hours: 10:00 AM – 5:00 PM (Monday – Saturday)